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!!!!!!!! Heaven forbid any one answer a phone with out sitting on maintain for thirty or more minutes. No person appears to be to have the ability to support me in anyway. I will DEFINITLY not be employing Empire on the rest of my home.

kitchen and dinning room. 3 excellent Adult males arrived and mounted our floors yesterday. They did a fantastic occupation laying The brand new flooring but explained they wouldn’t find a way to install our baseboard given that they didn’t have the best resources.

Be mindful in using them, they don't hold their word. In addition they don't know everything about floor product and installation. They simply compose up the get and also have a sub set up it.

ten.) Scheduling could not explain to me what was being installed every time they known as the day prior: was it for LVP? Or Sheet Vinyl? They usually couldn’t give me a time range of once the installer could be there

We've been repeat customers and chose to use empire all over again to guarantee an exact match on the wood. Properly, visualize our shock when the primary shipping arrived with the wrong color Wooden for the techniques. With this set up we are doing the ways, mud space, kitchen area, morning room, pantry and powder place $9600 (around priced as it is actually).

twelve/8/2017 three:50pm till four:32pm Standard Supervisor ticket # one-2925075011 a customer again no this isn't excellent as I won't be out there. My time line for availability is past. I explained to her to study all the calls I've accomplished Considering that the 3th of November. I would like my a reimbursement. I'll retain the services of somebody else to do my floors in January or February when I am out there again. This person gets back on and says she known as Philly and canceled my deal I instructed her I did not inform her to do this I want my money back so she receives a manage on line who I have spoken to prior to, he mentioned he doesn’t know why the ticket was closed for just a refund and not a soul termed me to debate the problems.

I’ve contacted customer guidance and whoever would respond to my calls over the past 2 months. I have put around 16 phone calls and nonetheless haven't been given any resolution to our dilemma. We experienced carpet set up in April and it was a terrible sloppy position. We termed several situations, lastly experienced anyone come take a look and choose images and NO Adhere to UP. I needed to chase. Not one person would return phone calls, they tousled a number of appointment periods then spoke unprofessionally and insulted us within the phone.

I in no way read from corporate... I contact Baltimore yet again haven't listened to back. I connect with the call center once again and was promised that everyone included was A part of the email and everybody inside the corporate office she and someone should really get again to in 24 several hours but it was right after several hours.

This is simply not the knowledge that we want for our customers, and we apologize for this make any difference. We’ll be in touch with you shortly to produce matters suitable.

Rapid forward 24 several hours….I had been speculated to Have a very new kitchen floor put in today plus the installer referred to as me at three:00 to tell me that their initial career of the day was using also extended and which they couldn’t put in my floor today. He explained that it could be mounted on Monday at ten:00am, but After i questioned him if he would notify Empire on the change in installation he said they they didn’t should be educated as it was out of their arms at this point.

November 29, 2017, The Call states they are going to install the laminate flooring in my eating area living room and compact closet in the living room and If your floors need to have leveling which was also A part of my agreement. See attached deal 14 web pages. The closet wasn't accomplished I had been advised through the installer I remaining the things with the closet you and your partner can do that. The installer confirmed up at 830am by himself at 930am he known as anyone and commenced cursing and finding upset.

Once i named my gross sales person I had been told it experienced never happened ahead of but a manager would connect with me. When he did, more than every day later on he was unapologetic and Practically unbelieving of my practical experience. I requested for just a refund and he said, although this hasn't happened, that isn't a choice. I was sold a product that they don't provide, was remaining having an unsafe environment after which when still left with no other possibility had them install whatever they experienced for protection of my household. He then called me per day or two later and said they would provide me $300 which is not near what I paid for this. Also, after the I stalkers left I'd tiles lifting up. I stayed off them more time than they explained, but nevertheless there was damage. They arrived again to repair it but clearly did not place down adequate adhesive to begin with. I am extremely let down, I had been offered an item they do not even make. Then experienced damage to other flooring and appliances by their Installers. Then when I produced their administration knowledgeable I was dealt with poorly and supplied an exceedingly insignificant monetary refund. Remember I also experienced to repair my bordering flooring and appliances. Product sales, put in, and administration were being all incompetent. I'd endorse that everyone else choose a different company.

six:) LVP – Kitchen location 75sqft: installer attempted to glue existing naplock down rather than swap the naplock as was alleged to be.

When I initially signed the contract to have them install my rug they set a selected day with me to become right here and informed me I would be the incredibly initial appointment by nine AM Which I would get a phone contact the working day just before with a far more certain time, I didn't receive a phone connect with the working day ahead of plus the working day of your installation I even now had not heard from any individual by about 10 AM so I termed. Once i known as in it took them about a half hour to determine what was occurring and known as me back and reported we are not able to do your appointment today for the reason that some installation folks that work for us didn’t exhibit up so we will not be ready to do your function. I took the day off of work only to understand that no person was coming empire today carpet review in any respect in the most beneficial they could do for me was ” we may have somebody put in it in 3 months “. To my surprise and remaining in customer service my total life I couldn't feel they explained this to me so I questioned to terminate my agreement.

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I must have go through these detrimental reviews in advance of acquiring Empire install carpet in my residence. As all another writers have observed – calls to Customer Service are Ineffective.

We sincerely regret to listen to about your working experience and recognize that your buy was cancelled per your request. When you go on to acquire issues and/or worries remember to Get hold of us at customersupport at empire-today.com.

– Product sales course of action was easy. I agreed with a laminate floor and at the income representative’s route also agreed to eliminate ceramic tile all over the kitchen area and hallway, Empire would remove the carpeting. The overall cost was considerable to my family.

ten.) Scheduling could not inform me what was being put in after they called the working day prior: was it for LVP? Or Sheet Vinyl? And they couldn’t give me a time variety of when the installer could be there

BROADVIEW HEIGHTS, OHIO -- As my spouse and I sat waiting around and waiting around and looking ahead to the installers to indicate-up (we obtained an automated call saying they would be below in the morning), I started out studying all the destructive reviews about Empire Carpet and my head started off concocting a myriad of horror stories about what we were in for. Luckily for us, my anticipations have been surpassed.

Your fulfillment is vital to us, and we’re dissatisfied to hear this was your experience. We’ll be in contact along with you quickly to more handle your considerations.

We’re dissatisfied to hear regarding your billing considerations, and realize that We've got given that spoken for you in regards to this make any difference. For those who go on to own queries and/or problems please contact customersupport@ empire-today.com.

This task was a very small task. How is it that these types of a small task has had a great number of concerns And that i can't receive a get in touch with back again from ET? I suppose my alternatives may very well be to dispute the charges to my bank card firm and wait till ET decides They might like to complete The work.

(1) the pads Employed in the living room certainly are a kind of StainMaster pad that I think is intended to Enhance the lifetime of the carpet. On the other hand, the pads that mounted via out the remainder of the property are usually not StainMaster and they are ,in reality, a type of multicolored pad that does have any kind of dampness barrier beneath the carpet.

Terri instructed Bret that it had been possibly that or cancel the carpet all alongside one another. Bret selected to cancel the carpet.

The same way I perform I need them to work. Anything else is not really going to do the job. I want resolution. 8/fifteen time is from the essence. I've emailed customer service, spoke to supervisor. I want assistance and new crew out tomorrow. Empire has my funds but I haven't got an put in flooring!

BALTIMORE, MARYLAND -- As I have never been On this unique store, I have however performed organization with this corporation. My spouse And that i had been uncomplicated revenue about three a long time in the past, as every thing within our residence was white and never a great blend with Children and canines! We picked out of recent floors even opted for the greater carpet and have never wished we could go back in time far more!!! We felt fully misled by our revenue consultant as almost nothing went the way in which he geared up us for. We experienced multiple installation issues, installers coming late or by no means for repairs and in many cases 1 installer who confirmed up and just simply just mentioned he failed to need to do The work so he failed to. I'll say right after many phone calls and appointments we last but not least bought the carpet and vinyl floors we have been fully happy with! BUT, Regrettably it did not very last. About a year half later the gaping of your improperly set up floors bought much too much for me to bear and an each day made use of threshold came off. We named they usually did deliver some installers out to fix that and a couple other difficulties. BUT, Regrettably that didn't previous. About a yr later on the gaping arrived again and the exact same threshold was empire carpet customer service number not attached. They had another person come out to examine our complaints and we obtained permitted for just a reinstall. We picked our product and agreed on true painted white wood quarter rounds. We believed every thing was uncomplicated. Early this thirty day period the installers arrived out, in time, and began working. I checked their perform rather carefully supplied my earlier encounters and one installer even explained to me I used to be "difficult to operate for" which definitely kinda floored me (no pun supposed) And that i kinda stepped back again not seeking any of frustrations taken out on his perform.

We regret to listen to that you just were inconvenienced by a hold off as part of your installation, and understand that your purchase was cancelled, when you continue on to own questions and/or considerations make sure you Make contact with us at customersupport@ empire-today.com.

It truly is about 6:30pm EST and have not been given a call back. It is obvious that your neighborhood team doesn’t contain the similar level of urgency, and worth customer loyalty as I think your corporate office does.

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This worker also drew a black line on my wall beside the steps in two spots and tried to say he didn’t do it until l pointed out to him it wasn’t like that when he began working on my techniques. This employee has place holes on 13 from the hardwood floor substance employed on thirteen ways the materials actually appear faulty and definitely should be replace. I will probably be calling Jasmine in customer service very first thing each morning to discover how we are going to take care of these issues. It's got actually been extremely annoying managing the Salesperson and employees who stand for Empire One They are really definitely unprofessional they usually don’t keep their commitments as well as the do the job just isn't performed at a amount for certified professionals who focus on carrying out hardwood ground installation which is a really terrible reflection on this firm.

On installation day, I transfer all of the modest knick-knacks, and so forth., and vacuumed, so they can go the home furniture. In the event the installers start off going the home furnishings from the living room over to the kitchen area, one of them kicks around my significant, big glass Pet dog bowl, and place a crack inside the completely new porcelain tile we experienced just laid, as well as leading to an incredible water mess.

We have an understanding of your aggravation, and we’re sorry to understand that you had been inconvenienced by these difficulties. We’ll further more investigate your issues, and we’ll be in connection with you quickly.

Thanks for bringing your concerns to our focus. We regret to hear about your experience, and we would want to abide by up with you to further more talk about your problems.

CHESTER, VIRGINIA -- We have experienced nothing at all but issues Because the First shipping and delivery of hardwood. We have been performing an entire house remodel along with the laying of the flooring is really an integral part of the process as almost nothing else can happen in to the flooring goes in.

FYI it took me a month to obtain a copy on the warranty sent to me. My following stage is filing an Formal criticism Along with the BBB as Empire is registered with them. Empire has an A rating Along with the BBB, but which is as they are forced to produce some sort of agreement with disgruntled customers, of which there have already been hundreds, to take care of the A score. If anything adjustments, or if some sort of solution is reached I'll update publish.

We’re sorry to hear that the floor is needing maintenance, and we’d want to additional support you. Be sure to electronic mail your fears in addition to you buy information to customersupport@ empire-today.com. We stay up for Listening to from you.

Almost nothing resolved just instructed in essemce “a person need to be there just before six pm –after waiting all day.

PITTSBURGH, PENNSYLVANIA -- I put an purchase with Empire Today for carpet in my game place. The put in was scheduled and I had asked for to be called the working day prior to installation on account of time commitments. I'd also requested to get scheduled initial thing in the morning because of The issue in scheduling. I did NOT get a phone the working day prior to but at eight:30 the early morning of. They indicated they would be there in some unspecified time in the future while in the afternoon but couldn't give a time. The installers ultimately showed up at 6pm soon after I at last referred to as them at 5pm. The installation was for 1 area and also a list of stairs. A few installers showed up.

August 23, 2018 at 5:35 pm Lousy Awful carpet job. It's been in excess of per month and not one person will at any time phone me back. Carpet is terrible–household furniture broken–still left without any lights during the bedroom.–dwelling out of containers mainly because home furnishings wasn't place back in place. No lights ended up plugged in and I was remaining with no WIFI for 4 times which ment no phone or professional medical warn alarm no Tv set or World-wide-web.

In preparing, I rented a POD and packed up my whole residence aside from huge home furnishings to organize for the substitution.

In reality I mentioned this enterprise to men and women in line at Meijer’s they usually realized about empire and would not make use of them for nothing. They may have had friends and family who had expert comparable issues with empire. I see that the business responds to these speedily, Yeah Ideal, this is truly a firm who don’t treatment about customer satisfaction or service.

After the carpet was mounted I felt the primary difference within the padding. What she did not state was which the new padding was INFERIOR to your padding I'd at this time. It felt as if I was walking on cement. It is obvious inside the images I took of the floor molding as well as the stair molding thehorizontal strains empire carpeting coupons as the carpet was so much reduce.

I termed back again and was told by Kim that Trevor’s 2nd inspection is now lacking and they can't discover the approval. How can that happen? Whenever your team/Kim from CS called me to substantiate which i was permitted for a full substitution.

How Much You Need To Expect You'll Pay For A Good empire today carpet and flooring

Empire's mission is to generate attractive new flooring quick. With over a million satisfied clients, Empire is devoted to benefit, top quality and customer service.

Luckily for us, the installer experienced the exact same item line inside the van, but in a different coloration. We when compared and which was the affirmation which i wanted.

Empire Today will work by establishing an appointment for your salesperson to return to your property. They can measure the square footage and afterwards Provide you flooring options.

Empire Today's 60-p.c off sale is back with without having fascination for the yr. In this business, a woman talks about the store's high-quality models and solutions.

Specialist installers will make positive The task is completed proper. If you will discover any problems with your installation within just one particular calendar year, Empire's Installation Warranty will care for it.

Very long Tale brief, I am again at sq. one particular immediately after acquiring contact with them no less than 8 situations and equally as Lots of people, all of whom are shocked and confused about the problems. My most up-to-date Make contact with Megyn, supposedly has me scheduled for an inspection November 3 between 10 and 3. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I have browse a lot of client complaints regarding the inspection getting a farce and they often deny guarantee protection and the company of Empire is not going to do it on their own beyond warranty.

My experience with Empire Today was not a fantastic 1. Of course, I gave them a C- simply because they had good customer service (not the cancellation rep) and their Web page is Tremendous easy to use. empire today I wish I could have graded the set up, but as it didn’t take place, I'm able to’t.

Details: *Discount placed on deal complete of $two,five hundred or even more right before applicable taxes. Can not be placed on deposit. Might not be placed on Gross sales or coupled with other advertising features.

Empire Today's promoting jingle, which has been broadcast given that 1977, is often a widely identified concept.[five] The jingle is simply a little blended gender vocal group singing out the digits of the telephone range. The original Chicago-centered version was only the seven-digit range:

I had Empire Today set up carpeting in the upstairs of my townhome in which I had bedrooms, and also about the stairs. I talked with other flooring companies, but I preferred Empire's salesperson who came out to provide me a quote and the best way he provided tips that I would not have thought of regarding how to do The task. He gave individualized interest to what I needed and he comprehended it. The stairs needed to be done inside a Unique way given that they Never go straight up.

Empire Today is definitely the place to go if you are searhing for top high quality carpets, hardwood floors, flooring, and window solutions at reasonably priced selling prices. Shell out them a check out now and take full advantage of a $three hundred discount on New Flooring! Hurry up and acquire this deal!

For effectively over half a century, it's furnished flooring alternatives to Countless residences, organizations, and organizations. In case you ever program on aquiring a flooring remodel, you know where by to go. It can save you in your reworking costs if you utilize an Empire Today Coupon.

We desired to eliminate the tough carpeting which had been inside our residence for eighteen a long time. It had been time to vary and Empire Today was advisable to us. Their set up and cost had been fantastic. We had them install flooring and carpeting while in the kitchen area, two bogs as well as family members place of our household.

Contrary to well known perception, the "Empire Man" wasn't the corporate’s operator nor was he among the list of installers. While in the late 1970s, Hauldren was one of the marketing copywriting forces powering the Empire brand.

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Following doing a little study on flooring businesses, we decided to go along with Empire. Flooring seemed excellent until a year later on now wherever We have now some quarter rounds coming off and nails sticking up from the ridges (a hazard to me). Known as them for per week in addition to a half to schedule to obtain all the numerous difficulties Other than those mentioned fixed and when the working day came the techs known as as they had been on their way - that means, they may treatment significantly less If you're residence.

We try to leave a constructive effect for the duration of our in-dwelling consultations, and we’re sorry to hear this was not the case. We’ll be in contact with you shortly to debate your expertise.

" Evidently they canceled my appointment for no mysterious rationale and experienced no clue if they might even get any person to come out today. I am sorry however the CEO Keith Weinberger should Check out into this and make sure your call Heart reps know what's going on. We're likely Any place but Empire! I wouldn't give any stars but You cannot go away a review with putting no less than one star.

Their interaction gets a C- at greatest from me. I will say they tried to resolve our disappointment when we termed customer care (hardly ever did hear back from our gross sales rep following two voicemails still left for him) The issue was that my husband And that i took this week off and scheduled the carpet installation for Mon-Wed nineteenth as we'd be from city for the latter A part of our week off.

Jose ** explained to us that He'll install it tomorrow. No show, no telephone get in touch with. We have been scheduled once again for nine/20. We did obtain the e-mail confirmation for this. Today we acquired a cellular phone connect with which the carpet is not really in today and it is actually cancelled. A great deal upset. I would like we would've picked out A further enterprise.

September 9, 2018 at 11:22 pm On September eight, 2018 Worker Jose Hernandez arrived to my dwelling to complete hardwood ground lnstallation on my stairs and l’m incredibly upset With all the work that's been completed. The employee Reduce the hardwood ground material improperly and you can see Place in between hardwood ground substance on the steps. The employee has nails and holes inside the hardwood ground material on thirteen steps. When l questioned Jose Hernandez relating to this and why l can see nails coming out of the hardwood flooring material he said this is the way it’s suppose being and he’s performed all he can do. I’m definitely upset due to the fact l feel he is insulting my intelligence by telling me this because he is suppose to be a certified contractor who specializes in undertaking this work click here and to tell me This really is how it ought to be is unfortunate.

but I preferred carpet and so I signed up only to Consider afterwards regarding how I had to check with her about discount rates (which she wouldn't have offered if I did not question). "If selling price ...

Current on 09/19/2018: Spoke with "customer service supervisor" today from Empire Today to attempt to solve dilemma and she or he supplied a solution which was further than offensive. The resolution for Awful customer was downright preposterous. I had been made available right after three repeated deliveries of Mistaken carpet, today the ideal 1 confirmed up, to have my Up coming carpet set up done at Expense.

Thanks for finding the time to present us your feed-back. I'm sorry that the practical experience at Empire Today didn't match your job aims. We’ve not long ago executed new staff Engagement Surveys, reviewing responses for workers all levels in their employment, and therefore are focused on turning that comments into action and creating Empire a fascinating & rewarding place to work.

June fourteen, 2018 at 5:01 pm My working experience with Empire has become good and undesirable. The carpet installers were wonderful and arrived out in a short length of time. Even so, the blinds have taken three weeks Considering that the last measurement And that i haven’t listened to from everyone on when they would be mounted. I have known as the customer service a number of occasions plus they couldn’t explain why I’m enduring these issues.

We also pretty briefly explored the possibility of the do-it-by yourself product. Then we acquired that Empire was Virtually anything, that there have been other brand names that they do the job under. We had them occur out and put in the laminate floor in the living room, kitchen area, dining place, and hallway.

August fifteen, 2018 at 12:09 pm Fantastic morning. I am producing to complain about a botch tile work which i experienced carried out on my two loos in April 2018. The work took almost 3 times, the contractor took all the merchandise that I believed I procured and my commode was replaced improperly. To help make matters worse I recognized in June 2018 that my grout was cracking in my bedroom bath– imagined not an excessive amount about it until finally July 2018 After i noticed huge bit of gout was cracked in my most important bathroom and another toilet, not to mention the floor was unleveled. It took me three months to get a seller out ( following quite a few tries only to be informed he was on getaway). When he arrived he said that the ground was unleveled and that many with the tiles would need to become taken out and changed in order to take care of.

On Thursday, November 30th, I acquired a voicemail from Kim in customer support. I returned her simply call and spoke with her inside the afternoon (approx. two:30pm EST). Your CS and installation Division argued that if the set up manager Trevor agreed to a full alternative of The task, it intended only the dining room. Do you think you're kidding me…absurd. Full substitute suggests comprehensive replacement not a dining place! I'd my full home set up Along with the same flooring.

I desire to thank you for taking the time to provide us your suggestions. We're taking your suggestions and addressing all the places we skipped in offering The nice practical experience in your case.

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